FAQ

General

Which page builder do you use?

All of our themes are based on the native Gutenberg editor and they come with built-in blocks that are made specifically for each theme. This approach allows you to have a lightweight solution, while keeping the flexibility to mix and match blocks. We have also tweaked the Gutenberg editor interface to give you a more intuitive and enjoyable experience.

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How often do you push updates?

We run scheduled updates every two weeks, for the lifetime of your theme. This ensures that everything runs smoothly and that your site is fully compatible with current web standards.

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Can I use the demo media files for my site?

You are free to use any photo and video that comes included in the demo material of your theme. We have only included media files that are royalty-free.

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Which hosting services do you recommend?

First of all, it is best to know where your potential clients are located. Ideally you want the hosting service provider to be as close to your customers as possible, to get the shortest server response time. As general global hosting services go, we can recommend BlueHost and SiteGround.

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How can I translate my website?

All of our themes come with language files (.pot) included, which makes them translation-ready and also suitable for multilingual websites by using plugins such as WPML.

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How can I activate my theme?

1. Find “Envato Market” in your plugins section or download it.

2. Generate an Envato API Personal Token by clicking this link.

3. Name the token eg “My WordPress site”.

4. Ensure the following permissions are enabled: “View and search”, “Envato sites”, “Download your purchased items”, “List purchases you’ve made”.

5. Copy the token into the Envato Market plugin input field.

6. Click the “Save Changes” button.

7. A list of purchased Themes & Plugins from Envato Market will appear.

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Payment

Where can I find my purchase code?

The purchase code can be found in your Themeforest account, Downloads section. Please follow instructions in the video below in order to find your purchase code.

 

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How many sites can I build with one license?

One theme license can be used for one website/domain only. If you need to use the theme for more than one domain, you need to buy an additional license via Envato.

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How can I ask for a refund?

We keep to the Envato customer refund policy. In order to request a refund, please use this link.

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Support

When can I expect a reply to my ticket?

We offer 24/7 support for our customers and reply on all tickets within 24 hours. Our experienced developers and designers will help you resolve your issue.

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How to renew or extend support?

You can always extend your support period by purchasing additional 6 month of theme support. Please follow the instructions in the video below to find out how.

 

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Where can I find the documentation?

We include all the necessary documentation in the .zip file that you received upon purchase. In addition to that, you can find the documentation for all of our themes on the homepage of this website.

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Can you help me customize my theme?

We can help you with minor tweaks or changes that can be done without modifying theme source files or implementing new features. If you wish to extend or modify your theme beyond its advertised features, you can request a custom solution from our team.

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